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An answering service is a service that answers your business calls when you’re unavailable, taking messages, booking appointments, or routing urgent matters to the right person. It ensures callers always reach a response instead of a dead line.
Traditional answering services use live operators, often billed per minute or per call, and may put callers on hold during busy stretches. They’re a long-standing way for small businesses to avoid missed calls outside office hours or during overflow.
An AI answering service like handlo removes the hold time and the metered billing. It picks up on the first ring, every time, has a natural conversation, and texts you a brief of who called and why on WhatsApp, SMS, or email — all for a flat rate from $49/mo.
An AI receptionist is software that answers your business phone, holds a natural conversation with the caller, captures what they need, and sends you the details. It works around the clock without breaks, hold music, or a per-minute meter.
After-hours answering is the handling of calls that come in outside normal business hours — nights, weekends, and holidays — so callers reach a response instead of a dead line or voicemail. It captures business that would otherwise be lost until morning.
Call overflow is the volume of calls that arrives when your main line is busy or your staff are already occupied. Overflow handling routes those extra calls to a backup so none ring out unanswered.
14 days free. 2 minutes to set up. Cancel with one click.
If you don't capture a missed call in the first 48 hours, just cancel — we'd be surprised.