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Speech-to-text is technology that converts spoken words into written text, often in real time. It’s the transcription step that turns a caller’s voice into something software can read and act on.
Also called speech recognition or transcription, it’s the front door of any voice system: before software can understand or respond, it has to know what was said. Accuracy matters, especially with accents, background noise, and overlapping speech.
In an AI receptionist like handlo, speech-to-text captures what each caller says so the system can understand and respond naturally. It also feeds the written brief you receive by text, giving you an accurate record of the conversation.
Don’t let the next call reach voicemail.
If you don’t capture a missed call in the first 48 hours, just cancel — we’d be surprised.