AI answering service for cleaning services

The quote call that decides a year of revenue

A recurring client is not a job, it is a subscription somebody else is also bidding for. The caller is usually ringing two or three companies in one sitting, and the one that answers with real questions — bedrooms, bathrooms, pets, how the property is accessed — sounds like the one that will actually turn up.

handlo has that conversation whenever it happens, including at nine in the evening when your crews are home and everyone else is on voicemail. What arrives is a quotable job: property size, service type, frequency, date, and how the cleaner gets in.

What owners in this trade ask

• “Pricing depends on things you cannot ask over the phone.” True of a post-renovation deep clean, much less true of a weekly two-bed. It captures what is knowable and marks the rest for a walkthrough.
• “Most of my calls are existing clients rescheduling.” Those are the calls that eat the most time and produce no new revenue, which makes them exactly what an assistant should absorb.
• “My cleaners cannot answer while they are working.” They should not have to. That is the job being done here.
• “Will it handle a complaint properly?” It records the complaint, the property and the visit date, marks it, and gets it to you quickly. It will not argue, apologize on your behalf, or offer anybody money back.

The things it stays out of

• No firm quote on a property it has not seen — it captures what a quote needs instead.
• No promises about which cleaner attends, or on which day.
• No resolving a complaint and no discussion of a refund. Those reach you flagged.

Where the bookings land

This trade lives in a calendar and a phone, so handlo writes to both and adds nothing else to log into.

• Connect a calendar and confirmed jobs book themselves; without one they arrive ready for the office to place.
• Access notes, keys and door codes are captured as their own field, because a crew locked out is an hour gone.
• Recurring signups are labeled separately from one-off cleans so you can watch the base grow.

The details that decide whether a first visit goes well

Most first cleans that go badly go badly for reasons that were entirely knowable on the phone, and were simply never asked.

• Pets in the property, and whether they will be shut away while the team is working.
• What this caller means by a deep clean — inside the oven, inside cupboards, windows, or none of those. The word means four different jobs.
• Whether anybody will be home, and how a cleaner gets in if not.
• Parking, stairs and lift access, which quietly add half an hour to a city job and never appear in the quote.