For Law Firms

AI receptionist for law firms

A firm’s main line carries new matters, live files, opposing counsel and a steady stream of vendors. handlo answers all of it, tells one from another, and puts each in front of the right person.

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A firm’s front desk is a routing problem before it is an intake problem — one number serves every practice group. Each call that lands in the wrong inbox is a day off your response time.

Calls handlo handles for Law Firms

Routing by practice group

A caller describes a landlord dispute. handlo captures enough to place it — which group it belongs to, and whether the firm takes that work at all — and sends it to the right attorney instead of a shared mailbox.

Names for the conflicts check

Before anyone calls back, someone has to run conflicts. handlo captures the caller, the other side, and any company names mentioned, so the check can be run before the first substantive conversation.

Screening vendors and solicitations

Cold pitches and lead-generation calls consume a front desk. handlo recognizes them, takes a message where one is worth taking, and keeps them out of the new-matter queue entirely.

Messages on live files

An existing client rings about a filing. handlo captures the matter reference and the substance of the message and routes it to both the attorney and the paralegal working that file.

What handlo captures on every call

Caller name, callback number, and how they found the firm
Which practice area the matter falls under
Names of the other parties involved, for the conflicts check
New matter, live file, or neither (vendor, opposing counsel, referral)

Sorts the main line before it reaches a desk

One number serves every practice group, plus vendors, opposing counsel and current clients. handlo classifies each call and routes it, so attorneys open a queue of matters rather than a list of voicemails.

Captures conflicts information on the first call

handlo asks who is on the other side before anyone at the firm speaks substantively. Your conflicts check starts with the names already in hand, instead of after a callback that should never have happened.

Every call written down and searchable

Each call becomes a written record with the caller, the matter and the timestamp — useful when you need to establish what was said and when. handlo captures and routes; it never advises a caller on their matter.

One number, five different kinds of caller

A firm’s main line carries prospective clients, existing clients on live files, opposing counsel, process servers, court staff, and a steady rotation of vendors selling document management. A receptionist tells them apart inside two sentences. A voicemail box does not, which is why the shared mailbox fills with items nobody owns.

handlo asks the disambiguating question first — new matter, existing file, or something else — and everything after that follows from the answer. New matters get practice-area routing and the conflicts names. Live files get the matter reference and the substance of the message. Vendors get a message taken and no further attention.

What firms ask before they route the main line

“Is a caller told they are speaking to software?” Yes, in the first sentence, on every call. Nothing about this depends on a caller believing otherwise.
“Where do the recording and the transcript live?” In your account, visible to the users you invite, exportable and deletable by you. handlo is not a records-retention product and does not pretend to be one.
“Our intake criteria differ by practice group.” Then write them per group. A landlord dispute and an employment matter produce different field sets.
“We are regulated on how we speak to prospective clients.” Which is exactly why it is instructed to take details and stop. It does not characterize a matter, estimate its value, or say whether the firm can help.

Instructed never to do

No advice, no view on the merits, and no comment on a deadline beyond writing down the date the caller stated.
No fee quotes. It records that cost was asked about and routes that with the rest.
No promise the firm will act, and no engagement of any kind — an assistant cannot form a relationship on the firm’s behalf.

How an intake reaches the right desk

The routing is the product here; answering the phone is table stakes.

Each practice group can have its own recipients, so an intake lands with an attorney and their paralegal rather than in a shared inbox.
Every call becomes a written record with the caller, the classification and a timestamp, searchable afterwards.
Conflicts names arrive as their own fields rather than buried in a paragraph, so the check runs before anyone calls back.

Frequently asked questions

Can handlo route calls to the right practice group?

Yes. Describe your practice areas and who covers them, and handlo places each caller by what they describe — delivering the intake to the right attorney rather than a shared mailbox.

Does handlo give legal advice?

No, and it is instructed not to. It identifies itself as an assistant, captures details, and routes them. Anything touching the substance of a matter goes to an attorney.

Can it capture what we need for a conflicts check?

handlo asks for the caller, the opposing parties, and any companies involved, and delivers them as structured fields — so conflicts can be cleared before the callback rather than after it.

What does an AI receptionist for law firms cost?

Plans begin at $49/mo month-to-month, with a block of included minutes and a cap you control; overage applies only if you switch it on. An annual plan brings the effective rate down.

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Don’t let the next call reach voicemail.

If you don’t capture a missed call in the first 48 hours, just cancel — we’d be surprised.

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