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A firm’s main line carries new matters, live files, opposing counsel and a steady stream of vendors. handlo answers all of it, tells one from another, and puts each in front of the right person.
A firm’s front desk is a routing problem before it is an intake problem — one number serves every practice group. Each call that lands in the wrong inbox is a day off your response time.
A caller describes a landlord dispute. handlo captures enough to place it — which group it belongs to, and whether the firm takes that work at all — and sends it to the right attorney instead of a shared mailbox.
Before anyone calls back, someone has to run conflicts. handlo captures the caller, the other side, and any company names mentioned, so the check can be run before the first substantive conversation.
Cold pitches and lead-generation calls consume a front desk. handlo recognizes them, takes a message where one is worth taking, and keeps them out of the new-matter queue entirely.
An existing client rings about a filing. handlo captures the matter reference and the substance of the message and routes it to both the attorney and the paralegal working that file.
One number serves every practice group, plus vendors, opposing counsel and current clients. handlo classifies each call and routes it, so attorneys open a queue of matters rather than a list of voicemails.
handlo asks who is on the other side before anyone at the firm speaks substantively. Your conflicts check starts with the names already in hand, instead of after a callback that should never have happened.
Each call becomes a written record with the caller, the matter and the timestamp — useful when you need to establish what was said and when. handlo captures and routes; it never advises a caller on their matter.
A firm’s main line carries prospective clients, existing clients on live files, opposing counsel, process servers, court staff, and a steady rotation of vendors selling document management. A receptionist tells them apart inside two sentences. A voicemail box does not, which is why the shared mailbox fills with items nobody owns.
handlo asks the disambiguating question first — new matter, existing file, or something else — and everything after that follows from the answer. New matters get practice-area routing and the conflicts names. Live files get the matter reference and the substance of the message. Vendors get a message taken and no further attention.
The routing is the product here; answering the phone is table stakes.
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If you don't capture a missed call in the first 48 hours, just cancel — we'd be surprised.