Call forwarding

Call forwarding is a phone feature that redirects incoming calls from one number to another automatically. It lets your business line reach you on a mobile, another office, or a service no matter where you are.

Forwarding is the plumbing behind always-reachable phone lines: a call to your main number can ring your cell, a colleague, or an answering service instead. It’s simple, but on its own it just moves the ringing — it doesn’t guarantee anyone answers.

Forwarding your business line to handlo turns that ring into a real conversation every time. Calls you can’t take are answered, qualified, and summarized for you by text — so forwarding becomes coverage, not just a redirect, for a flat $49/mo.

Related terms

Call routing: Call routing is the process of directing each incoming call to the right person, team, or destination based on rules such as the time of day, the caller’s need, or who’s available. It gets callers to the right place faster.
Warm transfer: A warm transfer is the act of passing a live call to another person along with context about who is calling and why, so the receiver is briefed before they pick up. The caller never has to repeat themselves.
Answering service: An answering service is a service that answers your business calls when you’re unavailable, taking messages, booking appointments, or routing urgent matters to the right person. It ensures callers always reach a response instead of a dead line.

Learn more

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