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IVR, or interactive voice response, is automated phone technology that plays recorded prompts and responds to a caller’s keypad presses or spoken input. It guides callers through menus to route them or handle simple requests.
IVR powers the “press 1 for billing” systems most people have used. It can route calls, share basic information, and collect input, but traditional IVR is menu-bound — callers often mash 0 to escape a tree that doesn’t match their need.
Modern AI receptionists like handlo move past rigid IVR trees by understanding natural speech. Instead of navigating menus, callers simply explain what they need, and handlo handles the conversation, qualifies them, and briefs you by text.
Don’t let the next call reach voicemail.
If you don’t capture a missed call in the first 48 hours, just cancel — we’d be surprised.