24/7 answering service
Round-the-clock coverage without hiring a night shift. handlo answers every call, any hour, and sends you the details instantly.
Your customers don’t only call between 9 and 5 — and covering several callers at once is expensive to staff. handlo gives you true 24/7 answering: it picks up every call at any hour, holds a natural conversation, qualifies the lead, and delivers an instant brief, all on flat monthly pricing.
Always on, never busy
handlo answers many calls at the same time, 24/7 — no busy signal, no voicemail, no after-hours gap.
Every lead qualified and captured
handlo asks your qualifying questions on every call and sends you a structured brief, day or night.
One monthly fee, not a night shift
Round-the-clock cover is a single subscription rather than a rota, and calls taken at the same time bill only the minutes they use.
How round-the-clock answering works
- Your calls route to handlo — either all of them, or only the ones your team does not pick up.
- handlo answers at any hour, and answers several calls at the same time, because nobody has to be free to take them.
- Each caller gets a conversation rather than a menu: handlo answers from what you told it about the business, then asks your qualifying questions back.
- A structured brief lands on WhatsApp, SMS, or email as soon as the call ends, with the urgent ones flagged.
What 24/7 does and does not mean here
It means the phone is answered at 3am on a public holiday with no night-shift rota and no surcharge. It does not mean somebody is awake: handlo is software, so a caller at 3am gets the same conversation they would get at 3pm — no better, and no worse.
If a call genuinely needs a person in the middle of the night, handlo can transfer it live to an on-call number you nominate. If you have not nominated one, it takes the details and flags the call as urgent instead.
What 24/7 coverage costs
- Solo
- $49/mo month-to-month ($470 billed yearly) — 300 included minutes
- Growth
- $109/mo — 800 included minutes
- Business
- $279/mo — 1,800 included minutes
- Overage
- Off unless you switch it on — $0.29/min on Solo, with a spending cap you set
- Extra phone number
- $8/mo on the same subscription
- Free trial
- 14 days
Three hundred included minutes on the $49 Solo plan is about 75 four-minute calls a month; Growth’s 800 is about 200 and Business’s 1,800 about 450. Calls handled at the same time are not metered separately — ten simultaneous calls bill exactly the minutes they use — so a surge costs no more than the same conversations spread across a week.
Frequently asked questions
Is 24/7 coverage really included?
Can handlo handle several calls at once?
How much does a 24/7 answering service cost?
Don’t let the next call reach voicemail.
If you don’t capture a missed call in the first 48 hours, just cancel — we’d be surprised.