Bilingual answering service
Don’t lose a customer to a language barrier. handlo answers and converses in multiple languages, then sends you the details.
If a chunk of your callers prefer another language, a single-language line costs you business. handlo answers in multiple languages, holds a natural conversation, qualifies the caller, and delivers the brief to you — so every customer is served, whatever language they speak.
Answer callers in their language
handlo converses in multiple languages, so callers who aren’t comfortable in English still get a great experience and book.
One service, no extra staff
No need to hire bilingual reception staff — handlo handles the languages your customers speak.
No language surcharge, one line
Every language you switch on runs through the same number on one plan; adding another is a setting to change, not a second bill.
How bilingual answering works
- You choose which languages your callers use. handlo answers in those, and can switch language mid-call if the caller does.
- Each language gets its own voice and its own transcription, so it is spoken as that language rather than as English read with a different accent.
- Your qualifying questions are asked in the caller’s language, and the answers are captured in the same fields whichever language they were given in.
- The brief comes to you in the language your agent is set to, so you are not reading a translation of your own intake form.
What it does not do
handlo does not act as a live interpreter between a caller and a member of your team. It holds the call itself, in the caller’s language, and reports back to you in yours.
It is also not limited to two languages. “Bilingual” is what most businesses need, but more can be switched on for the same line — choose the ones your callers actually use rather than everything available.
What bilingual answering costs
- Solo
- $49/mo month-to-month ($470 billed yearly) — 300 included minutes
- Growth
- $109/mo — 800 included minutes
- Business
- $279/mo — 1,800 included minutes
- Overage
- Off unless you switch it on — $0.29/min on Solo, with a spending cap you set
- Extra phone number
- $8/mo on the same subscription
- Free trial
- 14 days
There is no language surcharge and no second line to buy: one number handles every language you switch on, on the same $49/mo Solo plan with 300 included minutes — about 75 four-minute calls a month. A second number, if you want one per language, is $8/mo on the same subscription rather than a second subscription.
Frequently asked questions
What languages does handlo support?
Do I pay extra for bilingual answering?
Will the brief come to me in English?
Don’t let the next call reach voicemail.
If you don’t capture a missed call in the first 48 hours, just cancel — we’d be surprised.